Quiet Zones – should they stay or should they go?

VOTING NOW CLOSED... Thank you to everyone who voted!

Quiet Zones on trains are a source of debate for many of you, a thorn in the side of some and safe havens for others.  Generally some people like them, some don’t, and views vary on whether they add true value to customer experience on our trains. The reality is we are not able to police these areas as well as we would like, and rely heavily on signage and you - our customers - to do this.

Could the signs be clearer? We advertise no mobile phone use and head phone use, but people talking loudly are not excluded. This can cause friction between customers whose expectations differ depending on their interpretation of the rules / signs. Do we need better rules of what is acceptable in these areas? Where do we draw the line, if a child is crying in a quiet zone, is that acceptable? And how is this enforceable?

Some Train Operating Companies have abolished Quiet Zones altogether, however some companies provide rules on appropriate etiquette when in the Quiet Zones onboard. We would like to offer you the opportunity to help shape the future of our trains, as the people who use our services most are the ones the changes most affect.

As we refresh the interiors, add additional carriages to our long and medium distance fleet should quiet zones be retained? Should we change the way they operate?

We would really value your feedback, we know there are many opinions on the subject and would be grateful if you could spare a few minutes of your time to complete the survey to help us decide whether there should be a Quiet Zone on our trains.

We’d like your opinion on everything related to our Quiet Zones – whether you are happy with them, whether they are clearly advertised. Join the debate!


  • 100% keep them as its great to be able to commute in peace but I've encountered a couple of extraordinarily rude people who refuse to stop conducting their business on the phone in the quiet zone despite being asked politely. Making loud long business calls on a train is already rude in any carriage in my opinion (public transport isn't your office) but in the quiet zone is way out of order. 

  • I'm sorry, but when I get on the train at waterloo every evening my main concern is getting a seat and if the train pulls up and I've managed to find myself at a quiet carriage it's unfair if I then have to sacrifice my place to go find a seat in a different part of the train. Most people listen to music on their way home now, that is called being in the 21st century so you cant expect to sit there with no sound whatsoever whilst reading your book and sipping on champagne. And sometimes you may need to make a quick phone call on the way home. I think for peak time trains especially commuter ones we need to deregulate the quiet zone and they should only be used for off-peak services. Or platforms should mark where the doors will be opening and also mark whether you will be standing at a quiet zone carriage. Like I said, the main concern is getting a seat, so you shouldn't need to worry about quiet zones.

  • Keep them. If I had the choice of a quiet carriage on my train (which I don't), I'd go there every time. My ears are really sensitive, and 99% of the time there are people holding endless self-important conversations on their phones, or someone playing their music really loud. It's frustrating when you just want to relax as much as you can on your way in to work.

  • How about not wasting money on a debate about carriages when most of the time you get no choice as to where you sit and everything is absolutely packed and instead of replying to on line chatter you get the trains running properly. Service has never been as bad as it has been recently. And now it looks like we may be faced with industrial action! Quiet carriages - how about just reliable trains!!!!!!!  

  • What I find more annoying than people jabbering on their phones is the smell of fast food. Can we have a "no hot food" carriage?