Face coverings

Frequently asked questions about the requirement to wear a face covering on our trains and our stations

Anyone travelling with us must wear a face covering on our trains and at our stations unless they have an exemption. You should put on your face covering before you enter the station and keep it on until you leave the station at your destination.

If you do not, you could be fined by the British Transport Police. This fine starts at £200 for first offences, doubling after each offence up to a maximum of £6,400.

This is part of efforts across public transport to minimise the spread of coronavirus where social distancing becomes more difficult. You can find out what's considered a face covering in the frequently asked questions below, or find out more about travelling on our Coronavirus information page.

What is a face covering?
Where does this apply - just on trains or in stations too?
What are you doing to enforce the use of face coverings?
What do I do with my face covering when I am finished with it?
What do rail staff do to make sure people wear face coverings on trains and on stations?
Why are people allowed on my train without face coverings?
Why should I wear a face covering when I've seen other people not wearing one?
Why don't all your rail staff wear face coverings?
How much could people be fined?
What’s the legal basis for this? Is it being done as a change to the National Rail Conditions of Travel (NRCoT) or the railway bye laws?
What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
Will you be supplying face coverings for customers?
What about a long-distance service where people are on the train for hours, will this apply there?
Do children require face coverings?
Are you doing this just to reduce the need for social distancing?
Can I remove my face covering to eat or drink?
What if I can’t wear a face covering for medical reasons or due to a disability?
Do disabled people need to wear a face covering?
I’m Deaf/deaf or living with hearing loss and I need to lip read. Do I need to use a face covering? Can staff remove their face coverings?
I have a mental health condition that means I cannot wear a face covering. Will staff be made aware that I am exempt?

COVID-19 ticket refund update

We've made changes to refund eligibility because of the Coronavirus outbreak

Find out more

Coronavirus Travel Information

Find out more about what we're doing to help combat Coronavirus on our network

Find out more