The air conditioning is woeful on the diesel class 159 trains serving Exeter from Waterloo. It's often broken and even when it is working, it's not powerful enough for a hot summer day.
The livery / interior has been upgraded. Why not the a/c?
Your poor sweating guards battle the heat by opening the TINY windows but their efforts are in vain. We are trapped in moving greenhouses where temperatures are regularly nudging 40 degrees.
Looks like we're stuck with the class 159 for a few more years so what's the plan?
I’m sorry that you had an uncomfortable journey because there was a problem with the air conditioning/heating on your train. Although we carry out regular maintenance, as with any system used on such a regular basis, sometimes random faults will occur. Our mobile teams can deal with minor faults, but if parts need to be replaced, this will need to be carried out at one of our depots. We then have to make the decision on whether to cancel the service in the meantime.
For future reference, could you please let us/ the guard know the carriage number so we can investigate any faults.
Surely also your staff have the ability to log faults. I also notice the vestibules on the 159/158s are not air conditioned yet you still expect passengers to sit there (given, you know, you've installed seats)
Thanks for your reply. I just want to be clear that this is NOT a "random fault". This is a serious problem with every single class 159 carriage. When the air temperature outside gets too high, the a/c shuts off.
Every passenger on this line and every member of staff working on this line is aware of this crazy fault. I assume that SWR management are aware also.
I would like to ask again - what is the plan? Either you are going to ignore the fault or you are going to fix it.
These trains are nearly 40 years old, it might be time that they are retired. There have been some rumblings about this happening but no timescales. They dont seem to be up for a full refurbishment until 2021.
Its a real shame these trains are so old - would have been a great opportunity to put some medium distance trains on the line. Flirt or Adelante type comes to mind.