I feel it may be of use to have a thread for users to report unclean and dirty train interiors (or exteriors), so admin can pass them on to the rolling stock/cleaning team.
I was on the 1700 from Guildford to Ascot today (3/7/18) and it was a complete mess; horrid inside. The unit was 450560 and the carpets were horrid, more brown than blue with pieces of old chewing gum etc. The disabled toilet door didn't work properly, requiring multiple pushes to get it to open/close. There was a foul smell internally as well, and a pair of seats in the disabled WC carriage were blackened with ink/graffiti.
When people are paying lots of money for the service I don’t think this is nearly good enough, and please can admin inform the relevant team as a matter of urgency as I believe this to be a health hazard.
Thank you for your feedback.
I have passed this onto the fleet maintenance team for their attention.
Please note that all our trains will be undergoing refurbishment and are thorough cleaning every 30 days.
Your feedback will be investigated and appropriate actions will be taken.
That's as may be, Joseph - but frankly the state of the SWR trains which I have been on recently either indicate they're not being cleaned every 30 days, or that the cleaning being done is certainly not thorough.
Sorry to learn about this.
Could you please let us know the train/ unit number so I can report this for investigation.
The 450/5s are the worst by far - all of them seem to be in horrid condition. I was also on 450550 the other day and that was in poor condition as well, the carpets once again more brown than blue.
Good Morning Peter,
I have passed on your comments to the Fleet maintenance team.
I believe the unit you mentioned is awaiting refurbishment.