eticket and smartcard icons

Smart tickets

The easier, faster and contact-free way to buy and use train tickets

Why you should make the switch to smart tickets:

Contactless

Minimise your contact when travelling by using a contactless smartcard or contact-free eTickets

Avoid the queue

Buy and download train tickets online or on our app from anywhere at any time

Paperless tickets

You don’t need to worry about multiple paper tickets, or them getting lost or damaged

Manage online

Buy, change and cancel tickets online, view your journey history and get Automated Delay Repay



What are smart tickets?

Smart tickets are the faster way to buy and use train tickets. You can buy your tickets from the comfort of your home, so you can avoid the ticket queues at the station and head straight to your train.

You can add multiple train tickets to our contactless Touch Smartcard, so just touch in and out on your journey and we’ll take care of the rest. Digital eTickets are emailed to you and stored on your South Western Railway app, so they’re already to hand when you need to scan.

Where can you use smart tickets?

Digital eTickets are available on single and return train tickets for all South Western Railway services and most other journeys across Britain. Open returns aren't currently available as digital eTickets.

Our Touch Smartcard can be used on most of our network, but check on our smartcard map before buying your ticket. Train tickets with a London Travelcard can also be added onto our smartcards, so you can travel around with just one card.

Which smart ticket is right for me?


Touch Smartcard Digital eTickets
Train tickets available Season tickets, London Travelcards, Anytime and Off-Peak single and return train tickets, Carnet and Tap2Go Advance, Anytime, Off-Peak, Super Off-Peak single and return train tickets
Ways to buy tickets Online, on our app, ticket machines (outside London) or our contact centre Online or on our app – up to 5 minutes before your train leaves
Getting your train ticket Instantly on Android devices or two hours from smartcard readers at stations Instantly available in our app and emailed as a PDF
Where can you use it Most of our network and TfL services with a London Travelcard All South Western Railway services and most other journeys in Britain

Digital eTickets

Download our app to get no-queue, no-contact digital eTickets

Discover digital eTickets

Touch Smartcard

Switch to our free smartcard to travel and buy tickets

Discover our smartcard

Oyster and contactless

Use an Oyster card or contactless on our services within London

Discover Oyster and contactless