Since the new timetable started at the end of May, the 0819 from Guildford to Waterloo has mostly arrived with 8 carriages although there are still 12 carriages of passengers, so that the service is dangerously overcrowded every morning.
Please can you explain why this is happening and when will it end? Do you have enough rolling stock to run this service now? Or should we catch another train instead? It would be useful to receive a reply with some information on this, please.
The same happened again today. 12 coaches of passengers and only 8 coaches of train. 25 people standing in my carriage alone.
Meanwhile the failure by SWR to respond to this enquiry and request for information for a month says everything that anyone needs to know about the rail franchise system and the increasingly cynical approach to customer service that is now being shown by Southwestern Railway.
The lack of response is shockingly arrogant. I shall be raising this with Anne Milton, MP for Guildford.
It would be reasonable and fair for passengers to be compensated for journeys where the train arrives short-formed.
Or, better still, and as soon as possible, for a different and more customer-oriented company to run this railway.
Dear Anne Milton MP,
The same happened again today. It's clearly a regular feature of the service, although the reasons for it and its expected duration remain unknown.
Meanwhile, six weeks have passed with no reply to this enquiry from Southwestern Railway, despite the personal engagement of my MP.
That's puzzling, so could you please explain why you are not willing to respond? Thanks very much.
Same again today. 8 coaches of train, 12 coaches of people.
Still no response or explanation from Southwestern Railway. Looking forward to the courtesy of a reply.
Same yet again today. The train was totally crammed with dozens standing in every carriage on the hottest day of the year so far. Still no reply or information from Southwestern Railway.
This seems a strange way to run this regionally and nationally critical railway infrastructure. And weirder still for SWR to set up a Customer Forum and then refuse to participate in it.