Since the new timetable started at the end of May, the 0819 from Guildford to Waterloo has mostly arrived with 8 carriages although there are still 12 carriages of passengers, so that the service is dangerously overcrowded every morning.
Please can you explain why this is happening and when will it end? Do you have enough rolling stock to run this service now? Or should we catch another train instead? It would be useful to receive a reply with some information on this, please.