Don’t you have reserve staff or are passengers victims of your sick list? Surely a public service should have contingency plans, sickness is not unusal. This has caused major problems with my home plans.
Hi Robert, I'm very sorry to hear that your late night train was cancelled. We do have a finite number of reserve staff at various locations on our network. However dependant on the disruption they may not be able to get to the required location in time, may not be trained on that line of route or may themselves be sick/injured. Once again I'm very sorry for the experience you had with us that evening.