My daily commute from Surbiton, the 8.42 to London Waterloo, delivered 0% of trains on time and 20% within 5 mins in September, so 4 trains in 20. Tallying the time lost on what should be a 19 minute journey, it came to a grand total of 171 mins, so nearly three hours for the month, and for that I was able to claim £1.19 in delay repay. The company even has the brass neck to quibble over a second payment, where the train arrived a few seconds before the 15 mins, but the doors didn't open until after 15 mins. What a disgraceful service!
Absolutely agree. Thanks for doing the maths, but when will we get a SWR response?
It appears that SWR have given up making any response to complaints, at least via this site. It has reached the stage now that my train running on time in the morning is the exception rather than the norm and of course there's never any explanation or apology given.