Wow, a new low!
1609 from Waterloo - Woking today, 40 mins late, 90 mins to get to Woking, no seats, no air, no space!
a track fire, points failures and god knows what else!
you are not capable of delivering a service and WE have to beg to get any sort of recompense via the useless delay pay system!
what is going on and what the hell are you doing about it?
simply not good enough, and it's getting worse!!!
The thing to take into consideration is that some (definately not all however) of the delays experienced this week are purely safety measures introduced by network rail as the tracks get hotter, that aspect is beyond SWRs control, and these measures are their for a good reason; the alternative would either be running fewer trains or putting the public at a greater risk of danger.
Definately not an excuse for SWR at all however, the reliability of the fleet has been poor as has management under disruption.
Further to my last post about my 5 and a half hour journey home, Delay Repay have awarded me £7.35. This is completely unacceptable and not proportionate to the massive inconvenience caused.
Hello, please contact our customer service team here to discuss this.