Worst experience on a train ever!

Wow, a new low!

1609 from Waterloo - Woking today, 40 mins late, 90 mins to get to Woking, no seats, no air, no space!

a track fire, points failures and god knows what else!

you are not capable of delivering a service and WE have to beg to get any sort of recompense via the useless delay pay system!

what is going on and what the hell are you doing about it?

simply not good enough, and it's getting worse!!!