Why I have to get out of train and wait for thirty minutes for ‘next train’ at Staines just because train is broken down but could go to depot on its own? Why that should be my problem? Send another train from depot
Hello Olegu, if it were quite this simple, this process would already have been implemented to assist passengers in reaching their destination in good time. Sending stock from the closest depot involves a couple of assumptions, that a) there is available stock at said depot, and b) that there is a driver on standby that is available to deliver the aforementioned stock to replace the faulty ones. Unfortunately this just isn't a viable option, and would most likely cause the service you're already delayed on to become even more delayed than just waiting for the next scheduled train. Furthermore, this negatively affects services later down the line through knock-on delays - please see here for more information on this dilemma: https://bit.ly/2gFoBIO.
Well, point is that service provided in not worth money paid for it, mildly speaking. This is not first train cancelled half way to destination just I witness in last 2 months. Honestly I don’t care about how difficult it is to replace train etc, I am expecting either to know about train cancellation before it departs or I expect it to reach it destination if I boarded it. And not guess whether this time it will do it or not.
I understand what you're saying, and I know it's frustrating when services are run fast/ terminated early. Unfortunately we're simply not able to predict if a train is going to develop a fault after it departs a station! Often when these faults occur, if there is a fix that can be done by the driver (such as a reboot) then this will be done to try and reduce delays and get you back on the move.