I'd like to know the percentage of trains arriving on time for the Petersfield to Waterloo in the mornings during the week.
South Western Railway don't offer this data but it is freely available on some websites.
You can check out this specific journey at www.recenttraintimes.co.uk. This page will show you an average for trains arriving at Waterloo, from Petersfield, between 06:00 and 10:00 for the last 4 weeks.
Thanks David, that's really useful. Unfortunately it looks like the service is pretty unreliable, which is disappointing. I've compared to several other commuter services into London and they all seem to perform much better.
Is South Western doing anything to try and improve their service? If so, what are they doing? And is it likely to have any effect in the near future?
Thanks so much for your fast and helpful responses.
Our performance recently has not been where it needs to be, please see below for an overview and a statement from our Managing Director.
click here for the full leaflet.
Great, thanks for the reply. ItsI good to see there is alot planned to improve performance. Have SWR done any forecasts on how quickly improvements might be seen?
The short answer here is... as soon as possible! I'm afraid I don't have any specific time frames but this is being worked on at the highest levels of SWR and Network Rail.
Network Rail released this statement:
The cornerstone of our plan to improve performance for you, our customers, is ever closer working with South Western Railway.
This includes introducing new joint teams to deal with any incidents on the network 24 hours a day, 365 days a year from our state of the art Rail Operating Centre in Basingstoke; doubling the size of our joint emergency response units who are ‘blue lighted’ in bespoke police cars to incidents where there is a threat to life, but that could also affect service, such as trespassing and vandalism; and increasing our infrastructure inspections in the Waterloo area to fix problems before they turn into delays for customers.
We are also investing in new technology to make us more efficient and reduce delays. For example, we currently need to go onto the track to turn off the power. We are introducing new safer current isolations, so we can do this remotely. This is much safer for our staff, allows them to deal with incidents faster and reduces disruption to customers during an incident.
While working smarter will help, the route is also benefiting from the biggest investment in the railway since the Victorian era as part of the Railway Upgrade Plan. This includes the ongoing £800m Waterloo and South West Upgrade which will be completed by the end of this year, with the permanent reopening of the former Waterloo International Terminal, increasing peak time capacity at Waterloo by 30%. That’s space for an extra 45,000 customers every morning and evening. The additional platforms will also give us more flexibility during any disruption so we can better recover from delays.
We are absolutely committed, along with South Western Railway, to deliver a better, more reliable service for you, our customers. This approach will mean we achieve that.