Is South Western even capable of running a decent service for its “customers”?

You know, the ones you insult every day when your train run late, turn up with half the number of carriages, or are cancelled at the last minute? Every day, the trains run late. Every. Single. Day. Or worse, they’re cancelled at short notice. For no good reason. Please explain why. Why do we pay through the nose for this shoddy substandard “service”? I’m late for work every day. I should start charging.