You know, the ones you insult every day when your train run late, turn up with half the number of carriages, or are cancelled at the last minute? Every day, the trains run late. Every. Single. Day. Or worse, they’re cancelled at short notice. For no good reason. Please explain why. Why do we pay through the nose for this shoddy substandard “service”? I’m late for work every day. I should start charging.
I empathise as my experience of SWR has been exactly the same and the cost of my season ticket has risen considerably.
Hi MrsH. I'm sorry you've experienced poor service lately.
The Wessex route - on which we run the majority of trains - has had reducing performance over the past 6 years. It's a key challenge that we, and our partners Network Rail, are trying to tackle. We know that we have a lot to do to get this right.
When trains are disrupted one of our first priorities is to get them back on time. On a network as busy as ours delays can spread very quickly and we often need to take quite significant actions in terms of changing or cancelling trains. This often has to be at short notice but we'll always try and give you as much time as we can to plan ahead. Our new timetable being introduced in December is designed to be more resilient. It aims to reduce the impact of disruption on trains, give us more capacity to reduce delays quicker when they do occur, and allow us to make changes to trains to get disruption resolved faster.
If you're delayed by 15 minutes or more, you can claim compensation at delayrepay.southwesternrailway.com.
Thank you for your reply. But it still doesn't answer my question: I'd love to know why the performance has drastically worsened since the franchise was taken over by First Group and MTR in August. Cancellations happen with surprising regularity - and always the same train timetabled. When so few trains run through a local station, this has a massive knock-on effect for passengers. What's worse is that our local station includes large numbers of passengers travelling to hospital appointments. Big changes need to be made, and they need to be rolled out more quickly. Raising fares was kind of putting the cart before the horse, don't you think?
I have enquired about the poor performance as well, quite a few weeks ago, and have also not recieved a direct reply. I think the fact that the SWR staff never give a direct answer speaks all...
MrsHI'd love to know why the performance has drastically worsened since the franchise was taken over by First Group and MTR in August.
The autumn/winter period is traditionally associated with worse performance than the spring and summer months, and this year has been no exception. We've experienced a higher number of infrastructure failures, and industrial action has impacted our service as well. Looking at equivalent figures for last year's performance, there has been a significant drop in performance in two four-week periods, two are within 2.5%, and one period saw an 11% improvement on the previous year's performance.
MrsHCancellations happen with surprising regularity - and always the same train timetabled.
We make service decisions based on what can provide the biggest improvement to service. Whilst we try not to impact the same train multiple times, it does sometimes need to be the case.
MrsHRaising fares was kind of putting the cart before the horse, don't you think?
Fare increases for season tickets and London commuter fares are set by the Department for Transport.