Absolute shambles today. The 8.54 from Fleet was cancelled, then the 9.10 was 20 minutes late and terminated at Surbiton! I understand this was caused by electrical problems at Winchester but it would appear that lack of maintenance on SWR's behalf has caused yet another morning of chaos for passengers who are paying a LOT of money to use the railway. Moreover, I've just tried to put in a Delay Repay claim for today and your system is telling me I can't claim for a date in the future.
Good evening, I'm sorry to hear of your experience whilst travelling on our network and I understand your frustration. Have you since managed to submit your delay repay claim?
Yes; but being given a few quid back goes no way to compensating being late for an important meeting. Your service is DREADFUL.
We do recognise your frustration. Please be assured that we always endeavour to get trains moving as quickly as possible in the event of network disruption. We work in active partnership with Network Rail, and any service incidents caused by any major infrastructure issue are always carefully reviewed to ensure appropriate measures are taken to strengthen network resilience. Furthermore, Network Rail is currently in the middle of an extensive programme to improve Britain's railway network, which is why so many engineering works are taking place on our network currently. More information on this can be found here: https://www.networkrail.co.uk/our-railway-upgrade-plan/