I work in London two days a week. I'm fed up with going to the station every sunday to buy the next weeks tickets, and looked at the Smart card - which says you can load daily tickets plus now offers a carnet option (terrible discount - I assume the appeal is convenience. However - no success despite a call to customer services, who told me it was a website problem - try later. I did try later, and then again today and I ended up ordering my tickets online and then collecting paper tickets from the station machine, despite specifying a smart card ticket - so still an extra journey to the station required. I have two questions - 1) why can't I add daily tickets to the smart card (the leaflet that accompanied it says this is available) and 2) why does the website say carnet tickets are unavailable? My journey is Alton to Waterloo, so no underground or changes involved. Very frustrating.
Please can you answer this question. I have exactly the same problem. I can’t believe how overly complicated something that should be so simple is. It’s extremely frustrating and I’m very close to just chucking the card in the bin.
Hi SuM and Sway, apologies for the delay in replying. I can advise that you cannot purchase Daily tickets online to collect via our Touch card yet due to back office issues with the system. You can buy Daily tickets (Single/Return/Day Travelcard) from the large self-service ticket machines to load onto the Touch card. The process to get these tickets available on our website is being worked on.
As for the Carnet tickets, you would have to create and log into your SWR Account and ensure that your Touch card is registered (along with a photocard if you wish to have the option of Season tickets later). You can then go to 'Manage Your Smartcards' and purchase Carnet tickets there.
I hope the above information is clear and of use to you, if you require further information on this please contact our Smartcard team on 0345 810 1010 or email firstname.lastname@example.org.