I have bought 10 carnet tickets for my smart card and have used most of these so i am reaching the point when i need to buy some more.
Do i need to wait until i have used the final ticket before i buy more (which would be a pain and risks me forgetting) or can i buy more before the last one is in use or has been used?
If the latter is possible then how does "the system" deal with the older tickets vs the newer ones, ie is there a danger if you top up before you have use your older ones that the oldest tickets will hit the 2 month lifetime limit and expire?
Hope this makes sense.....
Hi Jonathan, I have been advised that you are able to purchase a new set of Carnet tickets before your previous ones have been used. To ensure that the tickets have been loaded correctly we advise that you hold the Smartcard on the platform validator (or barrier gates) for at least 10 seconds.
The Carnet ticket will be used in the order they are purchased ie oldest first.
You are able to check how many tickets you have left and expiry by logging into your account.
For more information please contact our Smartcard team on 0345 810 1010 or email firstname.lastname@example.org
I am not sure that this is correct. I purchased a new carnet last week before the old one was used up. On Friday i was used the last of my ten return journeys so i should have had the new ten ready to use from this week.
I checked my account yesterday and when i touched out on Friday evening, i could see that this had used one of my new tickets. To confirm i have been carefully tapping in and out waiting for the beep etc
I spent 20 mins on hold to the Smartcard team by phone yesterday before speaking to someone friendly and helpful who after checking my history agreed that i had "lost" a journey. Sadly the journey cannot simply be credited to my smart card so they are arranging for a cheque to be issued. They advised me not to buy a new carnet before the old one was finished as this was a known system problem which they are working on.
Sorry to hear that Jonathan, the initial information we had on this was that they could be added before the previous set had been used. Apologies for the misinformation.