Are you please offering the 5% discount when renewing the annual season ticket for the same journey?
I renewed my annual season ticket last week via my corporate travel provider. In prior years I have received the 5% performance related discount but was advised that for this year no such discount was available. I queried at the ticket office at my local station and was told that the discount has been replaced by Delay Repay (for which, btw, I occasionally receive £1.20 for each delayed journey to/from Horsley/Waterloo - far less than a 5% discount would be worth to me!!).
I too would like to hear from SWR on this, please.
It’s true one of the first things they did was kill that off.