As requested, I've emailed firstname.lastname@example.org to request a refund of my Season Ticket. How long should I wait for an acknowledgement of my request? Is there someone I can talk to about arranging a refund, because both the ticket office and Customer Services could not help me?
Hi Mark, have you spoken to the Smartcard team directly? They can be reached on 0345 6000 650, option 3, then option 1.
Thanks Jack - I will try this.