As requested, I've emailed email@example.com to request a refund of my Season Ticket. How long should I wait for an acknowledgement of my request? Is there someone I can talk to about arranging a refund, because both the ticket office and Customer Services could not help me?
Hi Mark, have you spoken to the Smartcard team directly? They can be reached on 0345 6000 650, option 3, then option 1.
Thanks Jack - I will try this.
I have the same problem, I called 0345 6000 650 but they told me to send an email to firstname.lastname@example.org ... which doesn't reply.
The only thing the ticket office in my train station do is redirecting me to "Customer Services". How can I get a refund on a unused annual season ticket?
Hi, if you have not had any success contacting our Smartcard team, if the Annual Season ticket was purchased from us you could try the dedicated Gold Card helpline on 0203 872 2784 between 06:00-22:00, 7 days a week.
Alternatively, you can email email@example.com