According to www.southwesternrailway.com/.../additional-compensation-for-season-tickets-purchased-before-4th-september-2017
If your season ticket is on an Oyster card, SWR will consider an Oyster/Travelcard if:
• You bought a Travelcard (either a ‘paper’ ticket or Oyster card) from somewhere other than South Western Railway. But we will consider your claim if you have proof that you use our trains for all, or part, of your journey – such as a home or work address close to a station we serve, and details of the journey you make
I live in Wimbledon and travel to/from Waterloo, 5 days a week.
However it then says to claim:• If you bought your ticket elsewhere please apply in writing to our Customer Service Centre and enclose your expired tickets.
How is this meant to work? I can't post my expired ticket and then wait for a new one to be issued, what I am supposed to do in the meantime ?
Hello Daniel, you can alternatively email firstname.lastname@example.org with information regarding your Oyster card. They will need a few details, however.
To be considered for the discount, you will need to provide a picture of your Oyster card, as well as your personal details connected to the account. You'll also need to include proof of purchase and proof of your journey history - you'll be able to get this information from TFL if you contact them with this request.
I hope this helps - Matt
I have all this information, but a SWR ticket office can't give a 5% reduction on a TFL product?
Hello Daniel, I've been informed that you would need to renew with the 5% discount through TFL. If you were claiming void days, you would need to provide adequate information (as stated in the first reply on this thread) and go through SWR.
Thanks Nath, I will try, but I somehow doubt TFL will offer me a 5% discount.