Why hasn't my ticket for a trip today not shown on my SWR app, although I have had an email reference for it some 30 minutes ago?
So I don't get a response here, time to call Customer Services.
I do that - they tell me there is a problem with their system and to buy another ticket at the station and I can have a refund.
I explain that is no good to me as my train is at 19:03 and I won't be able to get to the station until 19:00.
A Football crowd tonight, means that the machines/office will be busy.
I'm told Ok then go online and buy another ticket our system should be working now.
I do that and still no ticket received on my mobile app.
I give in, should I drive to my destination instead and give up on train companies altogether?