I'm not a regular user of South Western services, but while booking tickets for a journey next week thought that sending them to my phone rather than printing seemed a good idea...
So I downloaded the app and logged into it, before purchasing the tickets on my desktop and selecting to have them sent as e-tickets to the "New Device" that shows as registered. 3 days later, they're not in "my tickets" and the booking status shows as "in progress".
Is this normal?
Hello YamLady, E-Tickets should show after 5-10 minutes. Are you certain that they were purchased as an E-Ticket? If you have a reference number, I can get onto Customer Services who will be able to check the details for you.
Thanks for your reply. I definitely selected to have them delivered as e-tickets; the confirmation email says:
"You will need to ensure that you have downloaded the SWR App and logged in to see your ticket New DeviceYour ticket will be sent to your registered device. You must ensure your device is sufficiently charged to show the ticket for the entire duration of your journey. "
The reference no. is FH9FTNF4