Raynes park station opening timings and staff issue

Raynes park station - how can I clarify the opening timings for Raynes Park station counter to buy weekly passes? I have tried to ask the staff at the station but not getting accurate answers. They sometimes are open at 6:30 am but mostly closed. This impact me as I need to travel to Marleybone every Monday by paying extra and then have to get my weekly pass fromMarkeybone as Raynes park is mostly shut

Also today I was rushing to get my train and my ticket stopped working for some reason. I tried locating the staff member but of course he was busy chatting outside the station premises.. needless to say I missed my train :) 

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