Was there really a need for the number of revenue protection personnel at Hook station during the days of 04/06/18 to 06/06/18..?
This morning (06/06) there were six or seven of them; four on platform 1 and at least two on platform 2. Of the four on platform 1 only one was in a recognisable uniform, the others had unbranded yellow hi-vis tabards on and none were openly displaying any form of official ID.
They were stood around at the ticket office exit doorway moaning about people using the station bridge as a cut through from Tesco's. (Install ticket barriers if this is a real issue!)
I was challenged for my ticket by one of them, even though he had watched me tap-in my smart card. When I asked if he wanted to check my smart card, he said they didn't have a hand reader and let me on my way.
What is the point in them being there if they can only check paper tickets?
I appreciate that having more than one ticket checks can be hugely frustrating, but we also receive many complaints from customers who aren’t happy with paying for their ticket, while listening to or witnessing others who have no ticket. It is in everyone’s interest that we check tickets on a regular basis, or fares may eventually have to raise more to cover the lost revenue.
The revenue protection exercise was planned as part of our attempts to reduce ticketless travel on our services.
Your comments regarding lack of Smart Card checking facilities and the appearance and behaviour of members of revenue inspection team have been passed to the relevant managers for their attention and appropriate actions.
Thank you again for contacting us and sharing your views with us.
So tonight there were at least 5 revenue protection people on Hook station at 1900, stopping people in the pouring rain! Here's an idea; Put the RP people ON the trains in the mornings and make them walk through doing a proper check. This morning, for the first time in a while, the guard actually checked tickets; except for the smart cards which he 'visually inspected' instead of scanning them.
Thank you for your feedback, I will pass this on to our revenue protection team to review.