I have to admit to being slightly surprised on the 29th Jan, while travelling to London on the 7:54 departure from Guildford (once again a short formed train) to see a member of Guildford SWR staff, running up the ramp and onto the platform simply to point and laugh at how overcrowded the train was, who appeared to be saying: "ha ha ha, look how rammed that train is".
Possibly they were off duty, as he was wearing a red hoodie over his uniform. Nonetheless, I was wondering if this is reflective of SWR's attitude?
Hi, I'm sorry that you observed behaviour of this sort. It is not the attitude expected of staff regardless if they are in uniform or not. If you wish to make a formal complaint you may do so here > https://bit.ly/2S9ATOp so this can be passed onto the station manager responsible for Guildford to investigate. Once again please accept my apologies for any frustration caused.