The 08.54 from Fleet to Clapham Junction frequently has air conditioning switched on rather than heating. This happened again today in the standard class part of the first carriage. With temperatures outside at -5, this is very unpleasant. Please can you get is sorted.
Hello Reluctant Commuter, I'm sorry that some of your journeys have been uncomfortable due to a lack of heating. Did you happen to record the 5-digit unit number of the carriage you were in?
No but I always travel in the standard part of the first carriage (part of which is first class). This happens on quite a regular basis.
Sorry to hear that, I have reported this to our Fleet Team to look in to.