I agree I travel from Walton and it’s a free ride from Surbiton to Waterloo I wonder why we bother to pay the premium.
Well when I travel from Frimley to Camberley, tickets are checked far more frequently than they were with SWT - a lot of fare dodgers on that line as well, so the issue seems to be inconsistant throughout the network.
I will certainly feed this back to our head of Revenue Protection, I will be sure to pass on any response to you when received.
There are a number of revenue protection exercises taking place currently at stations.
Our view is that these are considerably more visible than during the SWT franchise however there has not been as much activity as you describe because priorities have been focused in different areas.
Consistent ticket checking on board is vital especially in ensuring that people using standard class tickets do not travel in first class - We are working with our on train colleagues to improve the quality of checks on board.