I'm reasonably familiar with exceptional poor service from south western trains but sometimes the brazen incompetence is so surprising it needs flagging.
on a train from Waterloo to Ascot (24 miles or so) and at Virginia Water it's taken 1 hour and 51 minutes. That's about walking pace.
Made worse as it's now 01:12 am.
as usual no working toilets or wifi.
staggering beyond believe that they are charging for the 'service' let alone looking to increase already exorbitant season ticket fees by more than RPI.