Regrettably, for the second time in under a year, I was injured this morning again at Woking Station due to staff negligence and faulty ticket barriers. From my original post in November from the first incident, I read that others had had the same experience at woking.
My original formal complaint was closed without clear resolution (SWR-181112-AJJ) back in November when pretty much the same thing happened.
A number of passengers appeared to be having problems with their ticket this morning. The barriers wouldn't open at all or fully. This is a nearly weekly occurance with at least one or more gate out of order.
I first reported barrier safety issues at Woking in November of last year without seeming resolution. I was told to sue them for injury or go away in as many words and assured that the barriers would be fixed. They are often faulty and no changes see to have happened.
I am not asking for any form of compensation or special treatment, I just really want to know that staff will complete their duty of care and that the barriers will be properly maintained. There seems to be Zero concern from SWR the limited replies I have had are extremly cold and clinical.
Has anyone else had a similar experience at woking recently?