I turned up at the Meet the Manager at Waterloo this evening, to find that the Senior Managers had bunked off early. It was advertised as 4pm to 7.30pm. See https://www.southwesternrailway.com/contact-and-help/online-customer-forum. I was there at 7.20pm and no managers were present. I asked at the information kiosk where it was, and was told it had been packed up early.
Oh the irony, many of your passengers would love to bunk off early, but with a performance of 25% over the past 12 weeks on my morning commute, invariably I am getting to work late and must make up for lost time.
I therefore spoke to the Duty Manager, Peter, and said I want to meet one of the managers, who bunked off early this evening. I expect that commitment to be honoured.
Easy question - please could you confirm when the Meet the Manager packed up this evening?
When and where was this event advertised ? I keep an eye on these and never saw it. Very poor show if the managers left early. Hardly stakeholder 'engagement'
Earlier in the year it was scheduled to be at Wimbledon on 12th Dec as per a post from their PR team on this site. It was only because I turned up at Wimbledon on the 12th and found out that had been cancelled that I stumbled on the one at Waterloo on the 13th. The link in my post above shows it, plus the schedule for early 2019.