I see there have already been a couple of discussions related to the new "See it, say it, sort it" annoucements played on trains, and it looks like this is under review which is good news. But I just wanted to make the point that, as someone who frequently travels on other operators' services, I have not once heard this announcement played on any other operators trains. I have heard it at stations everywhere but regularly travel with Southern, Thameslink, Virgin West Coast, Northern, Arriva Trains Wales, GWR, and have not heard the announcement on any of their trains, however I hear it a few times an hour on a journey with SWR.
I'm just wondering if either SWR have taken an over-zealous approach to implementing the DfT directive, or if we are genuinely more at risk when travelling through the South West region?
Hopefully its not just a matter of time before other TOCs start bombarding us with it aswell!
Hi, like most London commuters, I spend 2 hours a day travelling to and from work and hear the announcement about 16-20 times a day. It is driving me mad.. I deliberately put my headphones on to drown it out and find the tone and delivery incredibly irritating. I work in marketing and understand the importance of getting this message across to customers but can safely say the message has been well and truly received. Please stop them or reduce the frequency for the sake of our sanity!!
We have reported all feedback we have received and we are trying out options to reduce the frequency.
The only option you need to try is "OFF".
These messages are played within mandated DfT guidelines and like other train companies nationally, we are required to play these after a train has departed from certain categories of station. We can't simply stop playing these messages as they are a part of a national security programme which all train companies have to adhere to.
Following consideration of customer feedback, and review with DfT, we are currently looking at reducing the frequency at which they are played.
I have written to the DFT about this who have said:
"All train operating companies (TOCs) must follow a predetermined minimum requirementas to when it should make these announcements. However, they are not required to bemade after every station stop. On a typical train journey lasting around an hour you wouldnot expect to hear the message more than once or twice. Additionally the announcementsare made at similar frequencies at major stations and on the London Underground.However, as these are all independent of each other, then there will be occasions whereyou hear the announcements on your trains, at several stations and on the LondonUnderground.Whilst train companies can exceed these minimum requirements, we will take this up withSouth Western Railway to achieve a more appropriate frequency of announcements."
So I should not expect to hear the announcement more than once or twice an hour. It is still playing far more often than this. I boarded an SWR train at 07:00 this morning, and have heard it 4 times so far. It's now 7:40. So it does seem that you need to tone this down. Your colleague Dom suggested we would see a reduction in July but this has not happened.
Thank you for your message. I have forwarded this to the relevant team for their attention.
As I mentioned earlier, we are in the process of reviewing the frequency of the security messages and your feedback will be used in future planning meetings.