I see there have already been a couple of discussions related to the new "See it, say it, sort it" annoucements played on trains, and it looks like this is under review which is good news. But I just wanted to make the point that, as someone who frequently travels on other operators' services, I have not once heard this announcement played on any other operators trains. I have heard it at stations everywhere but regularly travel with Southern, Thameslink, Virgin West Coast, Northern, Arriva Trains Wales, GWR, and have not heard the announcement on any of their trains, however I hear it a few times an hour on a journey with SWR.
I'm just wondering if either SWR have taken an over-zealous approach to implementing the DfT directive, or if we are genuinely more at risk when travelling through the South West region?
Hopefully its not just a matter of time before other TOCs start bombarding us with it aswell!
Interesting point - I travelled on Southern up from Gatwick yesterday (surely a key security location) and there were no "Se-at, Say it, Stop it"s, I managed. i wasn't scared by the lack of concern that the operator had for me.
The subject of announcements has been contentious for a while now. SWR needs to balance the need to inform and advise, with the need NOT to overdo it, so that the messages don't just blur into the background. The best way this balance can be achieved is by listening to ongoing customer views, comments and opinions, so do please keep comments on the subject coming in.
The reasoning from SWR that "i was only obeying orders, guv" is not encouraging and paves the way for all kinds of "public information" broadcasts to captive passengers on trains by governments to meet their own ends. I over dramatise for effect but it has shades of an Orwelian world where nearly all public and private places have large TV screens that broadcast government propaganda, news and approved entertainment.
Given the sad misuse of cars and vans as terrorist weapons would it not be more relevant if the DfT took radio airtime to blast drivers with a similar version of the message.
On many other operator trains, the 'See it, Say it, Sorted' message is played on a near continuous loop via their on board train information display screens. This visual technology negates the need to play a full range of audio announcements.
On most of our trains, as we are still in the process of refurbishing stock and having new stock built, we do not have such visual systems yet available, requiring us to play audio announcements to meet the DfT frequency stipulations on 'See it, Say it, Sorted'.
Obviously, as more options become available to us, we can adjust our approach to make full use of visual systems.
You are quite correct in your observation that we are in the process of adjusting announcement frequency on board trains and at stations in regards to the 'See it, Say it, Sorted' campaign. This has come about as a result of in depth customer engagement via this Forum, and subsequent engagement with the DfT.
The outcome of this will be streamlined announcements, still playing to DfT requirements, but in excess of these, reducing message repetition for our customers at stations and on board our trains.
Which trains are currently without display screens? All of the SWR trains I use frequently (classes 444, 450, 455 and 456) have clearly visible dot matrix displays in the middle of the carriages which are also displaying the "See it" message as it is announced. To have the audible announcements switched off completely but just displayed on the screen would be the ideal - especially as this is how you suggest other TOCs operate.