When will New announcements be introduced on trains and on platforms? At the moment it's exactly the same as the SWT but modified to SWR.
What announcements are you referring to? We play many different types on trains and at stations, some of which are industry wide in nature (such as 'See it, Say it, Sorted').
The destination announcements and the ones played one the trains saying the next station is..
Sorry for not coming back to you yesterday following your kind reply, I was no longer on duty when this came in.
These announcements meet our needs currently, and as they have been re-branded to refer to SWR, we do not have any immediate plans to change them.
What sort of changes were you thinking would be appropriate?
I just think it reminds me to much of stagecoach! It would great to see simmer announcements played on GWR. And also I get tried of the same voice that's been played for decades on the line. It would be great to see some change in the new franchise as the trains have not yet been referbished when they have had 6 months to do this.
Many of the announcements we play use pre-recorded automated voice software, much the same (if not exactly the same) as other TOCs (train operating companies). We may consider refreshing them in the future, but they are providing an appropriate level of service currently. It is worth bearing in mind that scheduled disruption announcements and real time information announcements are made by current (and real) colleagues, with an appropriate SWR flavour.
In respect of train changes, 6 months into a new franchise is not long at all. Refurbishing trains takes time and is a complex business. Our refurbishments are full ones, and are not partial in nature. Stock has to be removed from service for quite a while to undertake the refurbishment. We cannot remove too many units from live running at any one time as this would cause us to have a shortage of stock and reduced capacity for customer use. Refurbishment has to be therefore undertaken in a phased manner.
You will see refurbished trains appearing on our network in increasing numbers as we move through the rest of 2018.