The "See it, say it, sorted" announcements on your trains appear to be incorrect; they sound like "See it, say it, sort it", which implies that people are expected to "sort it" themselves which I don't think is the idea of the campaign.
My earlier answer should have been very clear. At no point was any 'blame' being indicated. The point being made was simply that where acoustics are bad, as they are in fact at certain station locations and where PA systems are in need of adjustment, it is easy for anyone (indeed colleagues or customers) to mishear the last part of the announcement.
In respect of the wording, this is a national railway campaign chosen for us, and is not something we can unilaterally adjust.
In respect of frequency, this is something we can adjust (with DfT approval and as long as it stays within their minimum announcement stipulations). In fact we are in the process of making adjustments on board our trains following recent Forum engagement and customer suggestions, which we subsequently discussed with the DfT. To view the relevant thread please see here
The fact is that even where a PA doesn't need "adjustment" it still sounds like the announcement says "Sort It". I appreciate that this is a nationally agreed wording, but that doesn't detract from the fact that can be misinterpreted and maybe DfT should have given that some thought...
You make a valid point. I believe that the DfT may possibly be looking to review the current campaign in the not so distant future. Hopefully, this will involve some element of customer consultation. So, watch this space and we shall see.
Until I read this thread I would have testified in court that I hear See it, say it, sort it multiple times on my journeys. Surely someone though of this before rolling it out across the country?