The "See it, say it, sorted" announcements on your trains appear to be incorrect; they sound like "See it, say it, sort it", which implies that people are expected to "sort it" themselves which I don't think is the idea of the campaign.
Further to my colleague's response, I can confirm that our announcements do say 'See it, say it, Sorted'. However, sometimes the PA system they are played through can, if local acoustics are poor, occasionally cause that last part to be misheard.
Love the way you try to blame the customers for 'mishearing'. It's nothing to do with "local acoustics" its a badly worded announcement which means it just sounds like "SORT IT" all of the time, not occasionally. ;-)
My earlier answer should have been very clear. At no point was any 'blame' being indicated. The point being made was simply that where acoustics are bad, as they are in fact at certain station locations and where PA systems are in need of adjustment, it is easy for anyone (indeed colleagues or customers) to mishear the last part of the announcement.
In respect of the wording, this is a national railway campaign chosen for us, and is not something we can unilaterally adjust.
The fact is that even where a PA doesn't need "adjustment" it still sounds like the announcement says "Sort It". I appreciate that this is a nationally agreed wording, but that doesn't detract from the fact that can be misinterpreted and maybe DfT should have given that some thought...
You make a valid point. I believe that the DfT may possibly be looking to review the current campaign in the not so distant future. Hopefully, this will involve some element of customer consultation. So, watch this space and we shall see.
Until I read this thread I would have testified in court that I hear See it, say it, sort it multiple times on my journeys. Surely someone though of this before rolling it out across the country?
Yep, agreed. The PA system on my train last night was crystal clear and it was definitely sort IT. I realised last night just why I find this announcement so rage inducing (beyond the number of times we are beaten over the head with it) and that's the irritatingly perky tone in which it's delivered. Like an infant school teacher chivvying unruly toddlers