Please can you stop the train announcements pertaining to "If you see any anything suspicious or anyone acting suspiciously..." they are not necessary, of a darkly Orwellian nature and I don't want to have to explain to my children why you're making these announcements. Travel on your network is not exposing me to any significant security risk.
Something simpler like " the guard can be found XXX and you can contact transport police on 1234" is more than enough.
Let's build a future when the 99.9999999% of your customers who are not terrorists and will never encounter one are able travel without multiple reminders to regard their fellow passengers with suspicion.
It's plain common sense, human decency and simple statistics.
I'm on the 18.01 Waterloo to Epsom and you've made the awful announcement 4 times by Wimbledon, within 9miles.
I'd be grateful if you could say no to the fear mongering, add a little humour and just provide simple helpful info very infrequently.
The script/format and frequency of the security announcements is set as a standard across the whole rail industry and has to comply with DfT standards/regulations. I am afraid that we can't just change the script, wording and frequency in isolation. The current exercise was developed in partnership with government, the rail industry and police security experts and has to be used precisely as prescribed by all operators.
Whilst your points are well made, the reality is that national security is and remains heightened for obvious reasons, and appropriate diligence on the part of everyone is a matter of appropriate prudence.
Sorry, I can;t let this pass. We have - allegedly - been going in fear of our lives ever since 2005, and yet it's only recently that train companies have seen fit to bombard us with this nonsense. Last night the announcement was not only played after every station but the guard repeated it as well! I can only assume that the persons responsible for the continual playing of this recording haven't had to sit through it again and again at the end of a long tiring day. I used to look forward to my journey home as a way to relax and unwind - now thanks to this moronic infantilising rubbish it's anything but. Why is SWT determined to make everyone's commute as unpleasant as possible? an aim, in which I might say you are succeeding superbly.
As the DfT and security services are in the lead on these announcements, it shows a degree of paranoia that they should show their political masters that they are seen to be doing "something". SWR or any other company have to follow the instructions, so don't blame them.
It also gives a poor and unsettling impression to overseas visitors. Having visited Austria, Italy and Switzerland in the last year which have been troubled by waves of migrants in recent years and other security issues, they seem to survive without the flood of security announcements.
Also there is the "cry wolf" effect. People will ignore it (or have already) and the announcements will eventually just become another background noise.
Security due diligence, like any other process, is a constantly evolving area. Enhanced rail industry practices are brought in following regular review and consultation with key safety and security partners, and the advice received, most especially from Police and Government. In the last few years challenges in respect of safety and security have undeniably increased, and as a natural consequence, security measures and practices have been adjusted to better deal with these. In the last year we have seen some serious security incidents take place in the UK, and whilst happily not on the railway, it is nonetheless important the rail industry reacts appropriately and proactively to safeguard the well being and safety of its passengers. In respect of our position as a company, we are taking the exactly same action as all other train operating companies (TOCs).
Thank you for your kind comments. Just to clarify, rail security announcements are simply a part of a wider and more complex industry security and safety strategy, and in all cases, every policy and action is in place because it carries objective value. Nothing is put into place simply to create an impression that 'we' are doing "something".
In respect of how the UK is positioned compared to the rest of Europe, our current enhanced security approach is in fact in full sync with wider European activity.
For example, France in 2016, started to roll out extremely robust enhanced controls. Security checkpoints were installed in Lille and also in the Gare du Nord railway station in Paris for high speed services. For other train services, a new active monitoring approach was instigated, with random searches conducted by an increased number of security personnel. At several stations across France, passengers are now required to go through a document check before boarding.
Enhanced security measures of a similar nature have taken place in other European countries, appropriate to their needs and the way that their railway operation is run.
Unsurprisingly, rail security remains an important topic for the UK and all European countries, and in fact the EU Commission recently ran a public consultation on the matter (how to enhance security on rail services), which was completed only this month https://ec.europa.eu/info/consultations/improving-passenger-railway-security_en
The rail industry will continue to place passenger safety at the forefront of its operational strategy and will continue to act upon the advice of its security and safety partners.