Your passenger charter states that "We will hold Meet the Manager sessions at stations around the network and on board our trains. These sessions will give you the opportunity to talk face-to-face with our senior management team. We will tell you about the Meet the Manager Sessions We will hold Meet the Manager sessions at stations around the network and on board our trains. These sessions will give you the opportunity to talk face-to-face with our senior management team. We will tell you about the projects we are working on to improve your railway and listen to your feedback on how we are doing. You can expect to receive responses to concerns raised at these sessions and gain an insight into the running of our business. Look out for the meeting programme on our website or on station posters."
I can only find one session last October at Waterloo. Where can I find details on your website of the other sessions in the programme, past and future?
Apologies foe the delayed response, we will be holding Meet the Manager sessions on the Network but I'm afraid I don't currently know the date of the next session. Once it is announced we will advertise it on here, our website, and on Twitter.
Hi is there any update on when the 'Meet the Manager' sessions will take place ? SWT used to host them regularly at Waterloo. Can these be publicised on posters and on train services too - and not at the last moment please !
Hi, the next meet the manager session will be held at Southampton Central on 21 May 2018 between 07:00-10:30, they won't be advertised on trains but will be on our website and sent out via twitter. It will also be displayed prominently on the forum.
Closer to the time we will also make announcements at stations.
Thanks but as I live in SW London I don't think I'll be making the trip there somehow. When are you planning an event at Waterloo ?
The next one at Waterloo will be Wednesday 5th September from 07:00 to 10:30.
That length of time between Complain to the Manager sessions for London-based commuters (well over 6 months) is totally unacceptable and is just another example of how the service has continued to deteriorate since you took over from SWT