Suggested Improvements to Planned Engineering Works Emails

May I suggest an improvement to the Planned Engineering Works email. 

I have quoted at the bottom of this post an example email that SWR send out each week detailing their planned engineering work. Whilst the email is comprehensive and includes pretty much all the information you could possibly want - it is virtually impossible to quickly identify if your route is affected. You end up skimming the email looking for your route, but because you are skimming it is so easy to miss something. For those of us that routinely travel at weekends to get to work, this information is very valuable.

However, SWR produce lovely engineering maps that are displayed at stations and on their website. I have included a sample here:

Within seconds you can see if your route is affected. Please, please, please can you include these maps in your emails. It will make life SO much easier.

Many thanks


Dear Customer,

We’re sorry – there’s engineering work this weekend

 

This weekend, major engineering work may affect your journey on South Western Railway. Train times will be different, so please check your journey before you leave home.

We’re sorry if this makes your trip more difficult – thanks for bearing with us.

Engineering work will take place in the Bournemouth, Barnes, Havant and Aldershot areas this weekend. It’s also taking place between Surbiton and Effingham Junction. Please check that your train is running – and whether you will need to change trains or get a replacement bus – before you leave home.

Saturday 7 April and Sunday 8 April

Bournemouth area

 

Engineering work will affect trains in the Bournemouth area all day on Saturday and Sunday. The lines between Bournemouth and Poole will be closed all day on Saturday and Sunday, with lines in the Brockenhurst area also closed on Sunday.

On Saturday, trains between London Waterloo and Bournemouth will run to their usual weekend timetable. A replacement bus service will run between Bournemouth and Poole with trains running hourly between Poole and Weymouth.

On Sunday, trains will run between London Waterloo and Southampton Central as they will divide and join at Eastleigh with services from Portsmouth travelling via Eastleigh.

If you are travelling to stations between Southampton Central and Poole, there are buses which will call at all stations. If you are travelling further afield there will be bus replacement which will run calling at Southampton Airport Parkway, Bournemouth and Poole, which are recommended in order to connect with train services.

If you are travelling to Lymington or New Milton, a bus service will run from Southampton Central.

An hourly train service will run between Poole and Weymouth.

Sunday 8 April

Barnes area

Engineering work will affect trains from London Waterloo to Clapham Junction and in the Barnes area all day Sunday. 

Some lines between London Waterloo and Clapham Junction will be closed all day with all lines in the Barnes area closed all day.

Part of London Waterloo will also be closed and there will be fewer trains to and from the station. Trains may also leave London Waterloo from different platforms to normal – please check the displays at the station so you board the correct train.

 

There will be no trains stopping at Queenstown Road, but you can use nearby stations – like Battersea Park.

Here are the journey’s that will change at the weekend. Please check your train is running – and whether you will need to change trains or get a replacement bus – before you leave home.

  • Trains between London Waterloo and Reading will be diverted between Clapham Junction and Twickenham, also calling at Wimbledon and Kingston.
  • An hourly train service between London Waterloo and Windsor & Eton Riverside will be diverted between Clapham Junction and Twickenham, calling at all stations via Wimbledon and Kingston.
  • An hourly train service will run between Richmond and Windsor & Eton Riverside.
  • An hourly train service will run between Richmond and Kingston.
  • Buses will run between Clapham Junction and Twickenham, connecting with the above train services.
  • Train services will run between Kew Bridge and Woking via Hounslow and Staines.
  • Buses will run between Clapham Junction and Kew Bridge, connecting with the above train services.
  • The circular services to and from London Waterloo via Kingston, also the afternoon and evening services between London Waterloo and Kingston via Hounslow will not run. Please use other train services and replacement buses.

 

Surbiton and Effingham

Engineering work between Surbiton and Effingham Junction will affect trains with lines closed all day. Trains between London Waterloo and Guildford via Cobham will not run.

Bus replacement will run between Surbiton and Effingham Junction and there are alternative trains you can use to connect with the bus replacement.


Aldershot area

Engineering work will affect trains in the Aldershot area on Sunday, with lines closed all day. Trains between Woking and Alton will not run – if you are travelling to Ash Vale, Aldershot, Farnham or Alton you should travel to Farnborough for a bus service.

If you are travelling to Bentley station a minibus service will run between Farnham and Bentley station.

Bus replacement will also be in operation between Ascot and Guildford.

Great Western Railway trains between Reading and Guildford are not affected by this work.

 

Havant area (until mid-afternoon)

Engineering work will affect trains in the Havant area until mid-afternoon, with all lines closed. Trains between London Waterloo and Petersfield will run to their usual weekend timetable however buses will run between Petersfield and Portsmouth Harbour.

Trains will still be able to run to London Waterloo from Portsmouth Harbour via Eastleigh and if you are travelling to London Waterloo or Woking, or travelling back to Portsmouth Harbour, you should use these trains to avoid bus replacement services which will make your journey longer.

Southern trains to Portsmouth and Southampton will also be affected. Please see their publicity for more details.



Events across our network this weekend:

Events can mean our trains may be busier than usual or engineering work may affect your journey to these events. You can find out what events are taking place on our network this weekend below.

Saturday:

- Bournemouth v Crystal palace, Vitality Stadium, Bournemouth.

- Wimbledon v Scunthorpe, Kingsmeadow, Kingston upon Thames.

- Yeovil Town v Luton, Huish Park, Yeovil.

- Brentford v Ipswich, Griffin Park, Brentford.

- Rugby: The Clash - Bath v Leicester, Twickenham Stadium, Twickenham (KO 14:00).

- Rugby: Harlequins v London Irish, Twickenham Stoop, Twickenham (KO 15:00).

- Afternoon Racing at Kempton Park, Kempton Park.

Sunday:

- Wimbledon Half Marathon, Wimbledon Common, Wimbledon.

If you would like more information on this weekend’s engineering works or any upcoming engineering works please visit our website [https://www.southwesternrailway.com/plan-my-journey/planned-improvements]. Alternatively, you can ask us for more information using our twitter, @sw_help.

Thank you,

South Western Railway

If you’re travelling on one of our services and have been delayed by 15 minutes or longer, you are entitled to claim compensation under our Delay Repay. You can also claim if you’ve missed your connection to other National Rail services because of a delay or cancellation of your SWR train. Please find our compensation policy here

If you would like to contact us please see details of our customer relations team here

For the latest live running information, to change your settings, suspend your alerts, or to unsubscribe from the South Western Railway Alerting Service, please log in to your user account here.


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  • Hi,

    As much as we would love to include this map on our weekly engineering emails our current system does not allow us to attach images.

    Unfortunately the system cannot be upgraded to include this but we are looking at alternative systems for the future. Going forward I have asked the team to include a link to the map near the top of the email until we can secure a replacement.

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