I am an annual season ticket holder. Given the reduced service, expected overcrowding, and likely difficulty getting my folding bike onto a train on strike days I have decided to work from home. Experiences so far from my wife and friends who had no choice indicate this was a good decision.
It is possible to claim delay repay for a disrupted journey even though I didn't attempt to travel?
Interestingly, I've been given different answers on this on twitter.
Last week, there was severe disruption to morning trains, due to high winds. I went to the station and (when at the station) realised there was no train that would leave to get me to work within the next 90 minutes and no alternate transport available yet. Therefore there was no point in waiting around to see if something materialised after an hour and a half - as I'd be too late for work for it to be worthwhile going in.
I believe in that in this case it should be possible to get the full day refunded.
It's not really clear what the policy is in the case. One @SW_Help person told me it was covered, one told me it wasn't.
What's the view on here on refunds in the case that major disruption precludes travel? If this isn't clear in the delay repay T&Cs, please could we request this updated to clarify.
Hi Phill, what type of ticket did you have?
I'm travelling on an annual season ticket
Ok, you cannot get a refund for a single day from your season ticket.
What you can do is claim compensation against the train you were going to travel on. If your train was cancelled we'll work out the next available train you could have taken. If the next train wasn't for 60 mins or more you get the equivalent of your journey in compensation.
Hello - thank you. And delay repay would be processed even though there was no travel in this case?
As I understand it from what you're saying, there would be no refund for the return journey you were unable to make? Or can you also claim for this (despite not travelling) if the return train you'd usually take is delayed?