Delay Repay - claims are wrongly denied or miscalculated during times of overcrowding resulting from service disruption

Do SWR not read claim forms? My claims are often shortened when there is severe service disruption resulting in the termination of my train short of Waterloo, "because the first available service" was earlier than the first train it was possible to get on to. What is the definition of an available service? Does a train which is impossible to get on (due to overcrowding) count as an "available service", if so this is scandalous as how is it possible to travel aboard this service when you can't get through the doorway? SWR are wrongly withholding compensation which passengers are entitled to.

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