In the Delay Repay system, why can’t I upload my ticket and card details once so they can be stored? I am an annual season ticket holder, so the details won’t change, but I need to constantly re-type the same information with every claim.
i claim at least once a week for delays at the moment and most people I travel with use a season ticket to do so.
We have plans to automate Delay Repay for our season ticket holders through smart card season tickets, which is expected to be available from early next year.
The current delay repay account allows the customer to store the contact details and the refund option.
I have passed on your comments to the relevant team so they are aware of your suggestion.