Delay repay rejected. Do humans not look at claims?

My delay repay was first rejected for not having the right information which I had filled in so then had to reply which the journey details and photos which I had fully explained the journey in the comment box originally and nearly two weeks later you have rejected it as it doesn't meet the criteria? What criteria? I travelled by SWR and was over an hour late. My rejected email was sent after midnight so who looks at these claims or is it just a computer system?

I have further replied to this rejected claim and if I do not get what I am entitled to I will be forced to go to the travel watch obudsman because it is like getting blood out of a stone, I shouldn't have to keep jumping hurdles to get what I am entitled to. It's not the first time either.

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  • I am having the same issues.  With a Claim from 25th March where I was nearly fractionally under 2hrs so far it has been rejected, appealed, lost,  chased, found and now passed back to the Delay Repay team for action by Customer Services with a new case number.  Get an email saying to go online and appeal again except that when I am in the site the option to appeal again isn't there.

    The ineptitude is staggering. 

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