My delay repay was first rejected for not having the right information which I had filled in so then had to reply which the journey details and photos which I had fully explained the journey in the comment box originally and nearly two weeks later you have rejected it as it doesn't meet the criteria? What criteria? I travelled by SWR and was over an hour late. My rejected email was sent after midnight so who looks at these claims or is it just a computer system?
I have further replied to this rejected claim and if I do not get what I am entitled to I will be forced to go to the travel watch obudsman because it is like getting blood out of a stone, I shouldn't have to keep jumping hurdles to get what I am entitled to. It's not the first time either.
I have 50% of my claims declined. Generally its around the 15 mins delay. It always 1 or 2 mins less than 15 mins. I have now begun to film myselg getting off the train showing my ticket and the platform clock as evidence as my foot touches the platform. I believe its all a fiddle by either SWR or Network Rail. I have continually asked for audited times to prove the times they use but havent had a response. I now have filmed evidence which they cannot argue with.
I've also had two of my longest delay claims denied. One I challenged and then got but this one from nearly two months ago I am still trying to get what I am owed.
It's almost like SWR want to brush it under the carpet and not pay out. No I don't want to phone as no doubt costs money to phone therefore leaving me out of pocket. There were major delays on the 27th March you know that even my photo at Guildford says "Due to an points problem" on the information board.
Here is the journey normally - 07.19 Wimbledon arriving at Guildford 08.04
The reality on the 27th March. The train didn't come a sparse few did including two Richmond trains so I got a train to Alton which arrived on platform 7 at Wimbledon (a few minutes after 8.00) got off at Woking (around 08.50) after being packed in like sardines, this was the first train anywhere in the direction remotely near Guildford. I then got on a Portsmouth train from there arriving just before 09.15 meaning over 1 hour late. I gave photographic evidence of being at Woking and my arrival at Guildford in an email when you claimed the information was incomplete and when I challenged the rejection which you have clearly ignored.
I want a reason as to why this still isn't sorted when I have given all the information twice.