My daughter and I had a truly miserable experience on SWR last Monday 16th April. The 0753 train from Guildford to Waterloo arrived with 5 coaches instead of 10.
This train is already dangerously overcrowded every day when it is in the correct formation, and so with half the number of carriages there were over 50 people in our carriage alone (including us) standing all the way to London. That means that there were at least 250 people on the train who had to stand throughout their journey.
I would like to make an official request for SWR to pay compensation to passengers when they are unable to sit on trains because they run in short formation.
You have all the data required to compensate passengers who are affected in this way, because you know how many carriages run on each train and it will be very simple to nominate these services as eligible for compensation via the existing delay repay system.
I have a lot of sympathy with the wonderfully sardonic comment by Deejbee on a parallel thread to this one, lamenting SWR's weak apology on the subject.
Nevertheless, it is essential that passengers make their views and requests clearly and constructively known. That is why I wish to make an official request for SWR to pay compensation to passengers travelling on overcrowded trains which run in short formation.
If other users and the SWR Rail Users' Group feel that they should like to support this request, then it would be very helpful if you would please also indicate your support and agreement by replying below. Many thanks.
I agree, with the addition that season ticket holders should be compensated automatically each quarter, if necessary through a manual process administrated by SWR, not Delay Repay.
Well said - the current compensation system and rules are unfair, unclear and designed to be complex, they know that most simply won’t bother.
why should we pay full price when we can’t sit down, surely that’s a minimal level of service that we should expect?
The current level of service that I receive on a daily basis from southwest rail is abysmal, I have no choice but to subject myself to it as there is simply no alternative.
southwest rail - you’re not providing an acceptable level of service, please accept it and then do something about it!
If anyone is attempting to board a train which they consider to be "dangerously overcrowded" then they mustn't care much about their own health or safety... ;-)
Ah, but what if it’s not full to bursting when you get on but becomes so post boarding? You can’t control that.
That is true. However the original poster claims the train is like that every day. Ergo, they board the train knowing that it is going to be "dangerously overcrowded" either when it arrives at their station or at some point further along the line...