DELAY REPAY: What percentage of claims are rejected?

SWR - can you tell me 1, what percentage of claims are rejected 2, how many are disputed 3, of the disputed how many are then approved?

Under the old system as a season ticket holder I got an automatic refund. Now I have to claim individually. My travel is WOKING-WATERLOO-WOKING. Therefore I benefit from frequent trains. However my claims are sometime erroneously rejected on the basis I could have got another train (and got there within 15 minutes late). Secondly claims for more than 2hr delays are still refunded for 1 single ticket, not a return.

Many other issues with the system, but interested to know why have to fight many times for a £2 refund, when already been delayed.