Delay repay announcements

Your charter says the following:

"When there are delays of 15 minutes or more, we will make on-train announcements about compensation (including the claim process) and hand out claims forms on trains and at stations. We will also publicise through our website and Customer App when compensation is payable."

I have never heard an on-board announcement on an applicable delayed journey yet about delay repay and I have had about a dozen. Even in the past two days, my journey into work has been delayed by more than 15 mins on both occasions. To be fair today the company did a good job in trying circumstances with signal failure at Wimbledon. However, on neither journey was delay repay mentioned.

Are the words in your charter worth anything, as they don't seem to be followed?

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