Derailed train and Delay Repay

On train derailed Hinchley Wood on 18th Jan.Line closed for the next few hours.Delay repay request rejected.Phoned and told that was a mistake and it would be paid . It hasn't been. Phoned again and told not eligible for delay repay.

Parents
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Reply
  • Hi

    I have had a conversation with the relevant team, and the following has been reported:

    "Following an incorrect rejection, the case was opened as an appeal. This was successful and payment was processed and accepted on the 16/02/2018. The sum of £5.89 was paid via a BACS transfer."

    I suggest that you check your bank statement to confirm this was received safely.

    Kind Regards

    Dom

Children
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