just had my first response from dail repay suprise suprise rejected.
Your planned route (scheduled times): Departing 1800 from London Waterloo to Godalming arriving 1840. Route we think you took (actual times): Departed 1818 from London Waterloo to Godalming arrived 1856.
clearly a delay of 16 minutes there !
explain how its not valid !!!
Hi Jonathan, I'm afraid I do not have access to the Delay Repay system so can't offer any explanation for this. Your query should be directed to DRenquiries@swrailway.com as advised in the rejection email.
Call me a skeptic but i think this is all just a song and dance to avoid paying valid claims.
I have had another rejection this time saying I havent provided the correct details (which I have)
I have had no response from this email, granted being told I have to wait 15 days, by the time that expires im sure ill be told i cant claim as its outside the 30 day period.
Can you confirm if these claims are actually being dealt with by someone ? it seems from the emails they are automated and if thats the case would explain the rejections, but wouldnt explain why we have to wait 10 + days.