just had my first response from dail repay suprise suprise rejected.
Your planned route (scheduled times): Departing 1800 from London Waterloo to Godalming arriving 1840. Route we think you took (actual times): Departed 1818 from London Waterloo to Godalming arrived 1856.
clearly a delay of 16 minutes there !
explain how its not valid !!!
I know that southern railway, for your expected arrival time in a station will use the ongoing departure time. It knocks 2 minutes off the calculated delay.
A 16 minute delay becomes 14 minutes
I was on a SWR delayed train the other day. The app showed it as "arrived" with a timestamp (just within the 15 minutes of course), when in fact we weren't in the station yet. We were still outside Waterloo - moving admittedly and not far away, but certainly not arrived!